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Shopping FAQ's
What credit cards/types
of payment do you accept Uncle Big?
We accept Visa,
Mastercard, American Express, JCB Cards and PayPal.
You are shopping in, and your credit card will be charged
in Canadian Dollars. Click here
for the latest currency conversion.
Uncle Big, where the hell is my order??
Products that are
in stock will be shipped within 48-72 hours. If a product
is out of stock, you will be advised as to the soonest
shipping date possible. All shipping times are dependent
on the shipping company. As always we are at their mercy
which can be impacted by weather, holidays, blah, blah
blah.
Rule
of thumb, 5-7 business days in Canada, up to
15 business days to the United States via postal service.
International Orders may take up to 8 weeks to
arrive at their destination and customers will be contacted
prior to the shipping of the product so make sure your
email address is valid!!
The Canada Post shipping drop down in the shopping cart
will give you your actual freight charge, with delivery
time options.
Any
and all brokerage fees, import duties and brokerage
surcharges will be paid by the customer but is not included
in your checkout total. Please check with your local
authorities for those rates.
Once you click
CHECKOUT in the shopping
cart, you will be magically transported to BeanStream
Internet Payment Processing. You can shop with total
confidence and security, they have 128 Bit SSL Encryption
and all of that other good stuff.

If you're one
of those people that don't trust the internet, and would
rather order via phone and speak to someone in person,
please feel free to contact us at 306-244-2205 or 1-866-93-FIERY
or send our sales department an email.
Our customer service people will gladly take your order
and payment information in that format.

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