Shopping FAQ's

What credit cards/types of payment do you accept Uncle Big?

We accept Visa, Mastercard, American Express, JCB Cards and PayPal. You are shopping in, and your credit card will be charged in Canadian Dollars. Click here for the latest currency conversion.

Uncle Big, where the hell is my order??

Products that are in stock will be shipped within 48-72 hours. If a product is out of stock, you will be advised as to the soonest shipping date possible. All shipping times are dependent on the shipping company. As always we are at their mercy which can be impacted by weather, holidays, blah, blah blah.

Rule of thumb, 5-7 business days in Canada, up to 15 business days to the United States via postal service.
International Orders may take up to 8 weeks to arrive at their destination and customers will be contacted prior to the shipping of the product so make sure your email address is valid!!
The Canada Post shipping drop down in the shopping cart will give you your actual freight charge, with delivery time options.

Any and all brokerage fees, import duties and brokerage surcharges will be paid by the customer but is not included in your checkout total. Please check with your local authorities for those rates.

Once you click CHECKOUT in the shopping cart, you will be magically transported to BeanStream Internet Payment Processing. You can shop with total confidence and security, they have 128 Bit SSL Encryption and all of that other good stuff.

If you're one of those people that don't trust the internet, and would rather order via phone and speak to someone in person, please feel free to contact us at 306-244-2205 or 1-866-93-FIERY or send our sales department an email. Our customer service people will gladly take your order and payment information in that format.